Product Safety Declaration – Safe & Trusted at Urbane Hide

Product Safety Declaration – Urbane Hide

At Urbane Hide, we believe it's essential that our products are safe for use in your home. That's why we ensure our products comply with applicable European product safety guidelines, particularly the General Product Safety Regulation (EU) 2023/988 .

Our commitment to safe products

We take product safety seriously and employ a rigorous process in selecting and assessing our collections. This includes:

  • Safe materials : Our products are manufactured from materials that have been tested for quality and safety.

  • Transparent information : Each item comes with clear instructions for use, maintenance and any warnings.

  • Strict quality control : Before products are available in our webshop, they are checked for manufacturing defects and risk factors.

  • Reliable origin : We only work with producers and suppliers who demonstrably comply with safety regulations and guarantee traceability.

What do we expect from you as a customer?

To ensure safety, we ask you to:

  • Follow the instructions for use and washing carefully.

  • Use the products only as intended (e.g. decorative indoor use).

  • Keep products out of reach of children unless specifically labelled suitable for child use.

Problems or defects?

Is a product damaged, unsafe, or not as expected? Please contact us as soon as possible at info@urbanehide.com with:

  1. A brief description of the problem.

  2. The order number or proof of purchase.

  3. Photos or other evidence of the defect or situation.

After assessment, we will work with you to find a suitable solution: this could be a replacement product, repair, or a refund.

Your rights within the EU

As a customer within the European Union, you have the right to cancel an order within 14 days, regardless of the reason. The item must be returned unused, undamaged, and in its original packaging, along with proof of purchase.

To ask?

Do you have questions about our safety measures or a specific product? Feel free to contact our customer service at info@urbanehide.com .