Privacy Policy

Privacy Policy – ​​Urbane Hide

At Urbane Hide, we value your privacy. This page explains how we collect, use, and protect your personal data in accordance with the GDPR (General Data Protection Regulation) .

What Data We Collect

When you shop with us or contact us, we may collect the following information:

●       Personal data: Name, address, email address, telephone number

●       Order details: Purchased products, payment method, shipping address

●       Technical data: IP address, browser type, website usage statistics

Why We Collect This Data

We only collect data for the following purposes:

●       To process and deliver your order

●       To send order confirmations and updates

●       To improve the performance and user experience of our website

●       To provide customer service and answer questions

●       To comply with legal obligations (such as billing and taxes)

Data protection

Your data is stored securely and is only accessible to authorized Urbane Hide personnel. We use SSL encryption to protect data sent through our webshop.

Sharing Data with Third Parties

We only share your information with trusted partners who are necessary to fulfill your order, such as:

●       Payment providers (e.g. iDEAL, PayPal, Klarna)

●       Shipping partners

●       Webshop hosting providers

We never sell or rent your data to third parties.

Your Rights

Under the GDPR you have the right to:

●       To view, correct or delete your data

●       To withdraw consent to data processing

●       Request data portability

●       To lodge a complaint with a supervisory authority

If you wish to exercise any of these rights, please email us at info@urbanehide.com .

How We Store Your Data on Shopify

Our website is powered by Shopify , a world-leading e-commerce platform that ensures secure data storage and compliance with privacy laws.

Data storage

When you place an order:

  • Your personal information (such as name, address, email, and phone number) is stored on Shopify 's secure servers.

  • Shopify uses encrypted connections (SSL) to protect your data during transmission and storage.

  • Payment information is processed through PCI-DSS-certified payment gateways . We do not store credit card information on our servers.

Data security

Shopify implements multiple layers of security to protect your data:

  • SSL/TLS encryption on all transactions

  • Firewall and monitoring tools to prevent unauthorized access

  • Regular security audits and compliance with international privacy regulations such as GDPR

  • Backups and redundancy to prevent data loss

Privacy and Compliance

  • Your data will not be sold to third parties.

  • Shopify is compliant with GDPR and other international privacy laws.

  • You can always submit a request to view, correct or delete your data.

📄 For more information, you can review Shopify’s full privacy policy:

Frequently Asked Questions

Wij verzamelen alleen de gegevens die nodig zijn om jouw bestelling te verwerken en onze service te verbeteren. Denk hierbij aan naam, adres, e-mailadres en betaalinformatie.
Ja, jouw betaalinformatie wordt versleuteld verwerkt via beveiligde betaalproviders. Wij slaan zelf geen volledige betaalgegevens op.
Ja, je kunt altijd een verzoek indienen om jouw persoonlijke gegevens te laten verwijderen. Neem hiervoor contact op met onze klantenservice.
Ja, wij gebruiken cookies om de website goed te laten functioneren en om jouw gebruikservaring te verbeteren. Je kunt jouw cookievoorkeuren beheren via de instellingen in je browser.
Wij delen jouw gegevens nooit met derden voor commerciële doeleinden. Alleen vertrouwde partners die nodig zijn voor levering of betaling krijgen toegang tot de strikt noodzakelijke gegevens.