General Terms and Conditions
At Urbane Hide, we value transparency and clarity. These Terms and Conditions explain how we operate, so you know exactly what to expect when you shop with us.
Company information
Urbane Hide is a registered company in the Netherlands and we are committed to providing high-quality home decor products.
Company Name: Diva Dazzle
Address: Parkwijklaan 24, 1326AS, Almere, Netherlands
Chamber of Commerce number: 91249325
VAT number: NL004877823B23
Email: info@urbanehide.com
Telephone : +31 (0) 626 540090
Order process
As soon as you place an order in our webshop, you'll automatically receive a confirmation email. If you notice an error in your order, please contact us immediately so we can correct it before it ships.
Prices & Payment
All listed prices include VAT. You can pay securely via iDEAL, PayPal, Visa, Mastercard, Klarna, or bank transfer. Payment is required before the order is shipped.
Delivery
Orders are processed within 1–2 business days. Delivery time may vary depending on your location. See our Shipping & Delivery page for more information.
Right of withdrawal & Returns
You have the right to return your order within 14 days. Products must be unused, in their original condition, and accompanied by proof of purchase.
Liability
Urbane Hide is not liable for any indirect damage or loss caused by misuse of our products.
Frequently Asked Questions
Je kunt onze officiële algemene voorwaarden vinden op onze website. Onderaan elke pagina staat een link naar de voorwaarden.
Ja, alle vermelde prijzen zijn inclusief BTW, tenzij anders aangegeven.
Ja, je kunt jouw bestelling binnen een bepaalde termijn annuleren. Neem hiervoor zo snel mogelijk contact op met onze klantenservice.
Bij een duidelijke prijsfout behouden wij ons het recht voor om de bestelling te corrigeren of te annuleren. Uiteraard nemen wij in dat geval direct contact met je op.
Ja, onze voorwaarden en ons privacybeleid zijn volledig in overeenstemming met de AVG/GDPR-wetgeving.
